Refund Policy
Last updated: September 28, 2026
1. Evaluate Before You Pay
Atlaski Ops offers a free trial specifically so you can evaluate whether it's the right fit before committing to a paid subscription. We encourage you to use the trial period to test the platform with your own data before subscribing.
2. No Refunds for Billing Periods Already Started
Once a billing period begins, charges for that period are non-refundable. This applies to both the base subscription and any additional users or branches billed during that period.
3. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you keep access until then, and you won't be charged for the next period. We don't provide prorated refunds for the unused portion of a billing period you cancel partway through.
4. Additional Users and Branches
Charges for additional users or branches beyond your plan's included amount reflect usage that has already occurred and are non-refundable once billed.
5. Exceptions
We may, at our discretion, make exceptions to this policy — for example, in cases of a billing error on our part or a documented technical issue that prevented you from using the Service. Contact us to discuss your situation.
6. How Refunds Are Processed
Payments are processed by Paddle.com Market Limited, our payment processor and merchant of record. Where a refund is approved, it's issued through Paddle to your original payment method.
7. Contact
Questions about this policy or a specific charge: support@atlaski.com